What is Management System?

Legal Definition
A management system is the framework of policies, processes and procedures used by an organization to ensure that it can fulfill all the tasks required to achieve its objectives. These objectives will be a mix covering many aspects of the organization's operations (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance, worker management, etc.). For instance, an environmental management system enables organizations to improve their environmental performance and an occupational health and safety management system (OHSMS) enables an organization to control its occupational health and safety risks, etc.

Many parts of the management system will be common to a range of objectives, but others may be specific to an individual objective. However, many organisations will require their management system to support a range of many different (and potentially conflicting) objectives.

A simplification of the main aspects of a management system is the 4-element "Plan, Do, Check, Act" approach. A complete management system can include up to 20 (twenty) 'elements', covering every aspect of the management system and focussed on supporting the performance of the management system to achieve the objectives. The management system should be able to improve its own performance by means of continuous improvement.

The management system elements may include:

01. Leadership Involvement & Responsibility

02. Identification & Compliance with Legislation & Industry Standards

03. Employee Selection, Placement & Competency Assurance

04. Workforce Involvement

05. Communication with Stakeholders (others peripherally impacted by operations)

06. Identification & Assessment of potential failures & other hazards

07. Documentation, Records & Knowledge Management

08. Documented Procedures

09. Project Monitoring, Status and Handover

10. Management of Interfaces

11. Standards & Practices

12. Management of Change & Project Management

13. Operational Readiness & Start-up

14. Emergency Preparedness

15. Inspection & Maintenance of facilities

16. Management of Critical systems

17. Work Control, Permit to Work & Task Risk Management

18. Contractor/Vendor Selection & Management

19. Incident Reporting & Investigation

20. Audit, Assurance and Management System review & Intervention

Examples of management system standards include:

  • ISO 9000: standards for quality management systems (QMS)
  • ISO 14000 standards for environmental management systems
  • ILO-OSH: occupational safety & health management systems
  • ISO/IEC 20000: standards for service management systems (SMS)
  • FitSM: standards for lightweight IT service management
  • ISO/IEC 27000: information security management systems (ISMS)
  • ISO 55000: management of physical assets
  • SA8000: social accountability.
-- Wikipedia
Legal Definition
Documented, tested, step-by-step method of issue-free functioning using standard practices. Contains details on (1) enterprise management, (2) corporate policy implementation, (3) accounting, monitoring, and quality control procedures implementation, (4) selecting and developing employees, (5) selecting suppliers to get best value from them, and (6) marketing and distribution. Used primarily in franchising industry.